Career Development · Self-paced course
Workplace Communication Skills
Write clearly, listen actively, give and receive feedback, and handle difficult and cross-functional conversations with more confidence at work.
$350
One-time payment · Self-paced course · 6 modules · 18 lessons
Enroll now — $350Read a free preview lesson
What this is
Many work problems are communication problems in disguise: the email nobody acted on, the meeting that ended without a decision, the feedback that landed badly, the handoff between teams that dropped a key detail. This course gives you practical tools for the everyday moments where clear communication matters most. You will learn how to write emails, chat messages and documents that people read and act on, how to listen so others feel understood, how to prepare for hard conversations and how to give and receive feedback without damaging relationships. Each written lesson includes examples and action steps you can apply at work right away.
You work through it at your own pace, lesson by lesson, applying each exercise to your own situation. It does not promise a job offer, promotion or pay rise; outcomes depend on your field, your experience and the employers you approach.
What you will be able to do
- Write emails and chat messages with a clear purpose, a specific ask and an obvious next step
- Choose the right channel for a message based on urgency, complexity and emotional weight
- Structure documents so readers quickly find the decision, context and details they need
- Use active listening and better questions to confirm understanding and reduce costly misunderstandings
- Give specific, behavior-based feedback and receive criticism without becoming defensive
The curriculum
Communication Foundations
- Why Workplace Communication Breaks Down
- Knowing Your Audience and Purpose
- Choosing the Right Channel
Clear Writing at Work
- Writing Emails People Actually Read
- Chat and Instant Messaging Etiquette
- Writing Documents That Get Used
Listening and Understanding
- The Mechanics of Active Listening
- Asking Better Questions
- Reading Nonverbal and Remote Signals
Feedback Both Ways
- Giving Feedback That Lands
- Receiving Feedback Without Getting Defensive
- Feedback Up and Sideways
Difficult Conversations
- Preparing for a Hard Conversation
- Staying Steady When Emotions Run High
- Disagreeing and Saying No Professionally
Cross-Functional Communication in Practice
- Translating Across Teams and Specialties
- Running Meetings That Move Work Forward
- Building Your Personal Communication Plan
This is for you if…
- You want to be clearer in email, chat and meetings
- You want to handle disagreement constructively
- You want to give and receive feedback well
- You want fewer misunderstandings at work
What you get
- 6 modules and 18 lessons, self-paced
- A short practical exercise at the end of every lesson
- A free preview lesson so you can check the format before you buy
- Access in your CourseVu account after a one-time payment
- A clear, ordered path from the fundamentals to applying the skill in your own work
Questions
Do I need any experience to start?
This course is for individual contributors, new managers, team leads and anyone whose work depends on other people understanding them. It suits you if you want your messages to get faster responses, your feedback to land well and your conversations with other teams to feel less like translation exercises.
How long does it take?
It is self-paced. There are 6 modules and 18 lessons, and you can move through them as quickly or slowly as suits you.
Can I see a lesson before I buy?
Yes. Use the "Read a free preview lesson" button to open a full lesson from the course before you enroll.
Does this promise income or business results?
No. It does not promise a job offer, promotion or pay rise; outcomes depend on your field, your experience and the employers you approach.
Does this include a certification or credential?
No. This is a practical skills course for your own learning. It does not award a certification, licence or professional credential.
Educational content only. No income, revenue or earnings results are promised or implied. What you get out of this depends entirely on your own effort, circumstances and market. Earnings disclaimer.