What is inside

• Module 1: Orientation: What Automated Operations Actually Means
• Module 2: Mapping the Work You Already Do
• Module 3: Choosing an Approach and Writing It Down
• Module 4: Keeping People in the Right Places
• Module 5: Cost, Control and Dependence
• Module 6: Rollout, Failure and the Thirty-Day Decision
• 18 lessons, each ending with a one-line takeaway
• Self-paced: start any time and work on your own schedule